Job Type - Part Time
Work Location - Work Location: In Person
Starting Pay: Based on Experience
Front Desk Receptionist

Job Description:

Gulf Aviation Inc. is a leading Fixed-Base Operator (FBO), offering top-tier aviation services at Valley International Airport - Harlingen. We specialize in aircraft fueling, hangar space, ground handling, and concierge services for private, corporate, and chartered aircraft. Our dedicated team is committed to providing exceptional service, ensuring a seamless experience from arrival to departure. With a focus on safety, efficiency, and customer satisfaction, we go the extra mile to meet the needs of pilots, passengers, and crew.

Responsibilities:

  • Greet and assist arriving and departing pilots, passengers, and crew members in a professional, friendly manner.
  • Provide information regarding FBO services, amenities, and local attractions.
  • Coordinate ground transportation, hotel accommodations, and catering services as requested.
  • Address customer inquiries, concerns, and requests promptly.
  • Communicate with guests regarding fueling, hangar space, aircraft parking, and other services.
  • Monitor and control access to restricted areas.
  • Act as a liaison between pilots, passengers, FBO staff, and third-party vendors.
  • Schedule and confirm arrivals and departures for transient and based aircraft.
  • Liaise with line service staff to ensure timely and accurate service delivery.
  • Answer phone calls, route calls, and take messages as necessary.
  • Manage emails and other correspondence efficiently.
  • Update and maintain logs, records, and databases (including aircraft movements and customer preferences).
  • Handle billing and payment processing for services rendered (fueling, parking, catering, etc.).
  • Maintain the cleanliness and organization of the front desk, lobby, and public areas.
  • Restock beverages, snacks, and reading materials in the lobby as needed.
  • Ensure effective communication between internal departments to meet customer needs.
  • Any other tasks assigned

Requirements:

  • High school diploma or equivalent required.
  • Excellent verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Basic understanding of administrative and clerical procedures and systems.
  • Experience with preparing and issuing invoices,
  • Strong multitasking and time management skills with attention to detail.
  • Ability to remain calm under pressure and solve issues efficiently.
  • Proficient with Microsoft Office Suite or related software.
  • Willingness to work shifts, including weekends and holidays, based on flight schedules
  • Prolonged periods of sitting at a desk.
  • Must be able to lift up to 15 pounds at times.

Working Conditions:

Application Question(s):

  • Are you available to work weekends?
  • Are you available to work evenings?

Benefits:

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